Privacy Policy

Last updated: 13 January 2026

BH12 Home Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us.

1. Who We Are

Business Name: BH12 Home Solutions
Service Type: Plumbing & Property Maintenance
Location: United Kingdom

If you have any questions about this policy, you can contact us using the details at the end of this page.

2. Information We Collect

We may collect the following personal information:

Name
Email address
Phone number
Any information you provide when contacting us via forms, email, or phone

We may also automatically collect limited technical data such as:

IP address
Browser type
Pages visited on our website

3. How We Use Your Information

We use your information to:

Respond to enquirers and provide quotes
Deliver our plumbing and maintenance services
Communicate with you about your request
Improve our website and services
Meet legal or regulatory obligations

We only use your data for legitimate business purposes.

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

Consent – when you contact us voluntarily
Contract – to provide requested services
Legitimate interests – to run and improve our business
Legal obligation – where required by law

5. Cookies

Our website may use cookies to improve functionality and understand how visitors use the site.

Cookies help us:

Analyse website traffic
Improve user experience

You can control or disable cookies through your browser settings.

6. Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only with:

Trusted service providers (such as website hosting or analytics providers)
Authorities where legally required

All third parties are required to keep your information secure.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorized access, loss, or misuse.

Please note that no online transmission is completely secure.

8. Data Retention

We retain personal data only for as long as necessary to:

Respond to enquirers
Provide services
Meet legal requirements

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise your rights, please contact us.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Details

If you have any questions about this Privacy Policy or how your data is handled, please contact:

BH12 Home Solutions
Email: bh12homesolutions@gmail.com